I have a concern about something other than academic advising. Where can I get help regarding a non-program-advising issue?

Modified on Tue, 3 Oct, 2023 at 1:44 AM

Please refer to the table below of whom to contact regarding specific issues:

Issues related to your UP account (@up.edu.ph). For example: "How do I get access to Microsoft Office and other software provided to UP students?" "I cannot use my UP email because I am unable to verify my identity using two-factor authentication."	Contact UPOU Tech Support at techsupport@upou.edu.ph
MyPortal issues	Contact MyPortal support at myportal@upou.edu.ph
Issues including: Free tuition eligibility (e.g., Why am I not eligible for Free Tuition?") Transfer of Credit Your GWA NSTP exemption DRP application (e.g., "Why was my DRP application disapproved?") Following up readmission and MRR waiver status after the Program Chair has already endorsed it	Contact the Faculty Secretary at fics-secretary@upou.edu.ph
Registration, late registration, the online registration system, change of matriculation, the Student Portal, AIMS, tuition payments, refunds, manual processing. Questions such as: "Why am I not eligible to enroll?" "There is an error in the assessment of my fees" "I am having issues with payment." "I need to enroll late and I have a valid reason." "I would like to replace the course I enrolled with another course." "I need to follow up on my TOR"	Contact the Office of the University Registrar staff who are in charge of registration at registration@upou.edu.ph.