About your UP email account

How do I get a @up.edu.ph account?

All UPOU students are entitled to a @up.edu.ph account. This includes newly admitted AADDA students.

If you don't have one, get yours by doing the following:

1. Please send an email to techsupport@upou.edu.ph, indicate that you are a UPOU student requesting a @up.edu.ph email account.  
2. In your email, attach a scanned copy of either your Form 5 or your UP ID.

Please do not a file ticket on this ASIT Student Helpdesk system as we will be unable to help you. Instead, send an email to techsupport@upou.edu.ph.

If you are having trouble logging in, check whether have you activated 2-factor authentication⇗ for your UP email address. In compliance with Memo No. TJH_2019-07A, the "@up.edu.ph" domain has begun enforcing Two-Factor Authentication. Those who did not enable 2-Step Verification during the allotted time period for their UP Mail account will encounter an error once they try to log in. Learn how to regain access to your account⇗.

Why should I get and use a @up.edu.ph account?

• Many of the online tools and services used at the UPOU are based on the UP System's GSuite services, which requires you to log in using your @up.edu.ph account. UP's GSuite subscription offers plenty of perks⇗: 
  • Your @up.edu.ph account gives you limited file storage via Google Drive, which can be synced via Google's Backup and Sync program. 
  • You can get Microsoft Office software (including Word, Excel, and Powerpoint) using your @up.edu.ph email account.
  • The institutional version of Mendeley, a useful citation management tool.
• Professionalism and Institutional Identity – UP Mail is recommended for the submission of papers to local and international conferences and for sending invitations for UP events
• No ads: your @up.edu.ph email account uses a stricter spam filter than most other email providers.
• The UP System occasionally broadcasts important updates to all students, and the only way they can do that is through your @up.edu.ph account.
• It is often easier for advising staff to verify your identity when you email them using your@up.edu.ph account, which means that you may get a response quicker than if you use a personal email account. 

For all of these reasons, it is vital that you:

• check your@up.edu.ph account at least once a day (or download your messages for offline access, as described below);
• pay attention to updates from the Google Classroom for Program Planning sent to your @up.edu.ph account;
• use it as your primary email account for communicating with fellow students, teachers, and university staff; and
• use it as the email address associated with your MyPortal account.

How can I read my emails when I don't have an Internet connection?

Use your computer or phone's third-party email client⇗ to regularly download your messages so that they can be accessed offline⇗. Even if your Internet connection is down, you can still have access to at least some of your emails. 

What if I prefer to use an existing email address during my studies? 

It is highly recommended that you use your UP email account for all things related to your university studies. We strongly discourage you from using your personal email to communicate with UP faculty and staff. 

If you absolutely must use another email account for your studies, then you must set up mail forwarding⇗ from your UP email account to your preferred email address so that you don't miss out on any important emails that are sent to your UP email address.